Frequently Asked Questions
Absolutely! We love showing off our facility and strongly encourage our clients to check us out.
For your convenience there are no check-in or check-out times. Dogs boarding with us are free to check in or check out anytime during normal business hours. However, we ask that you try to come at least 30 minutes prior to closing to get your pet settled in before we leave for the night. Dogs boarding with us are charged per day at Bark Park regardless of pick up or drop off time. Pets scheduled for classic baths on the final day of boarding will be ready to check-out after 10am.
We require that all pets must be current on all vaccinations. No pet will be boarded without current and complete vaccination records from a licensed veterinarian, no exceptions. Dogs staying in traditional boarding are required to have Rabies, DHPP and Bordetella. Dogs staying in the Doggie Clubhouse and Big Dog Gym are required to have Rabies, DHPP, Bordetella and Leptospirosis. We are able to schedule a boarding stay 1 week after these vaccinations are given. Please see our vaccinations policy for additional information.
Dogs staying in the Doggie Clubhouse and Big Dog Gym must meet a variety of qualifications. Please note that it is not uncommon for some dogs to have a change in temperament when they are not with their owner in a new environment. For example, some dogs have a blast at the dog park playing with other dogs and with their owner, but don’t get along well with other dogs while in a boarding environment. If we find that your dog is not comfortable in the Doggie Clubhouse or Big Dog Gym, we will contact you and either move them to traditional boarding for a reduced rate or depending upon availability, upgrade to a private suite for an additional charge.
We encourage you to bring your pet’s regular food in order for them to maintain their own diet and we prepare that food free of charge. Should your pets food require additional preparation there will be a $25 charge for the stay. We can not accept dog food that contains raw meat or eggs. Should you choose to pay for our house food, we offer Country Natural (chicken & grain free) dry for $4 per day, per pet fee applied.
Providing the dog is not too fearful or aggressive, we will attempt to administer oral, eye, ear and topical medications as prescribed. We require you to bring all medications, vitamins, and supplements in the original bottle/packaging. At this time we are no longer accepting pets that need insulin, fluids or injections of any kind. Medication is administered at the cost of $1.00 per dose. Please see our medication policy for additional information
If your dog is boarding in the Doggie Clubhouse or Big Dog Gym, they will have access to the outside for the majority of the day allowing them to go to the restroom at their leisure. The Doggie Clubhouse also features an indoor potty patch allowing dogs to use the restroom throughout the night. Dogs staying in a suite will be taken out for at least three potty breaks a day. Dogs staying with us in traditional boarding are free to go to the restroom at the end of their run at their leisure or during playtimes. All messes are cleaned up promptly by our diligent staff.
Given the nature of open boarding, dogs staying in the Doggie Clubhouse and Big Dog Gym are spending time with their roommates during most of their stay. At night, Doggie Clubhouse dogs can be placed in a fenced enclosure where they can observe the other dogs but have some privacy or they can remain with their new dog friends all night. For the safety of our large guests staying in the Big Dog Gym, all dogs are separated into private enclosures at night where they can still see their neighbors.
Dogs staying in traditional boarding can see their neighbors on both sides of their run. All traditional runs have a dog house that your pup can take advantage of if they need some privacy.
Occupancy:
Doggie Clubhouse: 13-15
Big Dog Gym: 8-10
Traditional Boarding: 54-75
Although we do not have any staff at the facility overnight, we do have 24-hour surveillance throughout the whole facility. It allows us to monitor the pets and the kennel when we are not here. Owners with pets staying in our Big Dog Gym or Doggie Clubhouse can view their dogs on our webcams Live 24/7.
Yes. Feel free to call or email us while you are away.
Yes. Our Pet Connect Report Card gives us the opportunity to communicate with you about your pets stay. The areas we monitor on a daily basis are your pet’s eating, potty, as well as mood/temperament.
The Doggie Clubhouse, Big Dog Gym, and Suites are completely climate controlled with AC and heat. For traditional boarding, all runs are completely covered to provide shade. We also have a mister system set up in all of the runs to offer a cooler outdoor area for all traditional boarding pets.
The Doggie Clubhouse, Big Dog Gym, and Suites are completely climate controlled with heat and AC. For traditional boarding, all runs have a dog house with blankets to provide shelter. As needed, dogs are also given doggie jackets to stay extra warm.
We recommend calling us as soon as you are in need of our services. The holidays fill up fast, so secure your pets stay early.
We check for fleas on all our incoming pets. If your pet is discovered to have fleas upon check in, we will treat your pet at your expense to prevent the spread to any of the other animals in our care. Treatment includes a flea bath, washing of any bedding that you provided and administration of Capstar or Advantage. Capstar is a flea tablet for dogs. Each tablet contains an active ingredient called Nitenpyram that’s effective in eliminating fleas in both dogs and cats—even in puppies. The fast-acting formula starts working within 30 minutes and has been proven to be more than 90% effective in eliminating adult fleas within just hours. Advantage is a monthly flea preventative for dogs and cats that offers comprehensive flea protection by killing adult fleas, larvae, and eggs.
We have multiple options depending on the size of your pet. We would love to give you a tour so that you can see what we have to offer.
If you are no longer in need of our services we ask that you call or email to let us know as soon as possible. There is no cancellation fee, with the exception of the suites.
We offer multiple pet discounts for our suite boarders. The first dog is $59/day and each additional dog is $10 less per day.
Yes, depending on the size and temperament they can be boarded in the same enclosure or be placed side-by-side, depending on availability.
Yes, dogs staying in the Doggie Clubhouse and Big Dog Gym get to play with the other dogs staying with them for the majority of their stay. Dogs may be separated periodically for rest or to sleep privately.
For dogs staying in suites and traditional boarding, we offer up to two 15-minute playtimes per day either one-on-one with a staff member or in a group of similar size and temperament. Each playtime is an additional charge of $7.00 per playtime, per pet. Playtime sessions take place in our fully fenced outdoor play yard. Playtimes may consist of wandering and smelling the scents of the world, running and fetching, playing with friends, wading in a kiddie pool or sitting on a lap and being pampered.
Holiday Rates:
Indoor Boarding: Doggie Clubhouse & Big Dog Gym $50/day. Private Suites $69/day.
Traditional Boarding: Small dogs are $35/day (under 50 pounds), large dogs are $37/day (over 50 pounds).
Holiday rates apply to all days that fall on the following dates:
2023
- November 20 -26
- December 20 – 31
2024
- January 1 – 4
- March 25 – 31
- April 1 – 5
- May 24 – 30
- July 1 – 7
- August 30 – September 5
- November 25 – December 1
- December 20 – 31
For example, a small dog staying in traditional boarding between November 23– 26 would be charged the regular boarding rate of $25/day for the days of the 23rd and 24th. For the days of the 25th and 26th the holiday rate of $35/day would apply.
Holiday Hours:
We are here every day of the year to care for your pets, however, we are closed to the public on the below major holidays. New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.
Daycare:
Daycare is unavailable during holiday time frames. Please inquire with our staff for additional details.
Questions
Please send us an email and we would be happy to answer your questions.